Returns/Cancellation Policy
Returns and Refunds
Due to the nature of macarons being perishable, they are non-refundable.
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If you are not completely satisfied with your macarons, please contact us by email, Monday to Friday quoting your order reference number.
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In order for us for to resolve any complaints quickly and to our mutual satisfaction, it is advised you make any complaints within one day of the date of delivery.
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Stolen or Lost Macarons
In the event of goods being stolen after delivery, we are unable to offer a refund. Where you have given us accurate information to leave in a safe place or with an authorised person, then a delivery is deemed to have been made and your order will become entirely your risk.
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Damaged Macarons
If your macarons are damaged in transit and the damage is apparent on delivery, sign the delivery note to the effect that the goods have been damaged. In any event, report such damage to us within one working day with photographic evidence to allow us to feedback to the courier company. We cannot be held responsible for any damage incurred during transit.
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If the order has been purchased as a gift where the purchaser seeks it, it is in the interests of data protection, we are unable to deal with the recipient.
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Cancellations
If you are a customer living in the United Kingdom, you have the right for a 14-day cooling off period during which you may cancel your order. However, for the purpose of the Act, your macarons are deemed a short-dated, perishable product meaning they deteriorate and expire rapidly therefore this right does not apply to online macaron orders.
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Orders made in advance, any amendments or cancellations must be given five working days before the intended despatch date. Orders placed or cancelled on Fridays, weekends or bank holidays will be treated as having been received the following working day. Any payments will be refunded, if production has not commenced.
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For large quantity orders such as macaron towers or orders over 50 macarons, cancellations must be made within two weeks prior to the intended delivery or event date to allow us to return Your deposit. Any less than three weeks in advance of the intended delivery or event date, Your deposit will not be returned. Cancellation of Your order five days or less prior to the intended delivery or event date, no refunds will be offered as production will have commenced.
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Once your order has been despatched no cancellation can be accepted, or refunds made.
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You are entitled to cancel any payment at any time where fraudulent activity has been made on Your credit or debit card by another person not acting on Your behalf and to be re-credited to us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
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To cancel or amend orders, please email or call 07720 598285.
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Effects of Cancellation
If you cancel your order with us and goods have already been sent to you, we are unable to refund you.
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Contact Details
Please contact us if you have any questions or concerns. Our contact details are:
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07720 598285
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