Delivery Policy
Shipping
Macarons are made fresh to order. Two working days is required to process your order. Macarons by Kiwi Debs is unable to provide same day or next day despatch due to the nature of my business.
Your parcel will arrive with freshly baked macarons. They can remain out of the fridge for up to two days upon receipt although best kept refrigerated in an air-tight container for up to four days.
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Delivery Options
Depending on your location, the delivery options will vary as follows:
Click and Collect Service
You can collect your order within two working day of receipt of confirmation of your order. Collection information will be contained in this confirmation notification.
Free Delivery
Free door to door delivery is available if the delivery address is within 3 mile radius of Balsham.
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Door to door delivery outside the 3 mile and within the 20 mile radius will incur a mileage charge of 15p per mile.
UK Mainland Delivery
UK mainland delivery is currently not availability due to the reliability of the courier companies.
If you are not going to be home, you can request for your parcel to be left with a neighbour or a safe place when you place your order. If you do not specify a safe place, then your parcel will be left at your front door.
Parcels left on your property, with a neighbour, authorised person or in a safe place will be left entirely at the customer’s risk.
We do not accept responsibility for loss or damage which arises from deliveries not being made because you have provided incorrect or inaccurate address, email address and/or phone number which prevents us from contacting you.
Where your delivery address is a property that contains a number of units (for example, an apartment block), we cannot guarantee that we will be able to deliver to the front door or individual entrance to your unit. If we are unable to gain access, please advise of a safe place to leave your parcel.
How do I track my order?
This facility is not available for door to door deliveries. We will send notification when the order will be delivered.
Issues with delivery?
I know how disappointing it will be if you have any issues with your delivery. If your order arrives damaged, please contact me with photographic evidence.
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